SmartSense™
Smart Comfort Made Simple
Smart HVAC doesn’t have to be complicated. With new, patent-pending SmartSense™ —now available on select Heil® heat pumps—you get practical tools that make a real difference day to day. Remote diagnostics, real-time system insights, and clearer communication help everyone stay ahead of potential issues. That means dependable performance for homeowners and confidence for the technicians who support you.
SmartSense gives homeowners a smarter, more reassuring way to manage comfort. It’s peace of mind built into your system—and technology that helps keep your equipment running its best.
Advanced Technology for Clear, Accurate System Insights
SmartSense uses an updated network of sensors that communicate directly with your system through the Ion Gray Smart Thermostat. This added visibility helps make troubleshooting more accurate and cuts down on guesswork.
With your permission for data sharing and remote access, your Heil dealer can monitor how your system is performing, spot concerns sooner, review fault codes, and recommend the right next steps.
Smart Tools for a More Reliable HVAC Experience
When paired with the SmartSense-enabled Ion Gray Smart Thermostat , SmartSense connects your Heil system to your technician’s diagnostic tools, making maintenance more straightforward and efficient. It’s all about easier service—for you and for the pros who support your home.
Service Done Right the First Time
SmartSense helps dealers deliver dependable, first-visit service by giving them the information they need before they arrive. Remote access eliminates the need for an in-home diagnosis, so the technician shows up ready to solve the problem.
No repeat visits. No long delays. Less downtime when you need your system most—all thanks to clearer insights and better preparation.
How it Works
Sensors inside the SmartSense-enabled outdoor units collect key data and send it securely to your SmartSense-enabled Ion Gray Smart Thermostat —and to the proprietary cloud, where it’s protected and stored with privacy in mind.
With your approval for data sharing and remote access, your dealer can view system performance remotely and identify what’s needed before stepping foot in your home. That means the right tech, the right tools, and the right parts on the first visit.
Five Fast Facts about SmartSense
- SmartSense allows Heil dealers to remotely gather system performance data to help diagnose issues with your QuietComfort or Performance variable-speed heat pumps.
- Sensors inside the QuietComfort or Performance variable-speed heat pump sends information to your Ion Gray Smart Thermostat featuring SmartSense, which then sends it securely to the proprietary cloud.
- With your opt-in, the dealer can review that data remotely—letting them know what’s needed before they arrive, so they come prepared.
- Faster insight means less downtime during repairs or maintenance—no more extended waits for parts.
- SmartSense-enabled equipment comes with strong warranties: Heil heat pumps include a 10-year parts warranty with timely registration, while the QuietComfort model qualifies for a No Hassle Replacement limited warranty™.
